REFUNDS, RETURNS & EXCHANGE POLICY

REFUNDS, RETURNS & EXCHANGE POLICY

This policy is in accordance with Republic Act (R.A.) 7394 – The Consumer Act of the Philippines.

General Policy

• Only defective items purchased from Speededge Inc. are eligible for return, exchange, or refund.
• Change of mind is not a valid ground for return, exchange, or refund under R.A. 7394.
• Items that are in perfect condition and free from defects are not eligible for return or exchange.
• A refund is a last resort and will only be issued if:
  • The defective item cannot be repaired, and
  • No replacement unit is available during warranty processing.

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1. Return Period

• Return requests must be initiated within 7 days from the date the item was received.
• The date of receipt will be based on the courier tracking record.
• Requests made after 7 days will no longer be accepted.

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2. Eligible Items for Return or Refund

Only the following are eligible:

• Items with manufacturing defects
• Items with factory specification issues
• Incorrect items shipped

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3. What to Do if You Receive a Defective, Damaged, or Incorrect Item

• Do not remove tags or discard the original packaging.
• Email us with the following:
  • Order number
  • Delivery receipt
  • Clear photo or video showing the defect or issue
  • Brief description of the problem

Our team will review your request within 3–5 business days.
Once assessed, a Speededge Inc. representative will contact you.

Note: Speededge documents all items with photos prior to shipping. Customers are advised to inspect items thoroughly before reporting missing or defective parts.

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4. Refund Processing

• Refunds are processed only after the returned item passes inspection by our Quality Assurance team.
• Inspection may take up to 2 weeks, but is usually completed sooner.
• Once approved, refunds are released within 2–5 business days through your original payment provider (e.g., bank).

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5. Return Shipping Fees

• Return shipping costs will be covered by Speededge Inc. only if:
  • The item has a factory defect, or
  • The wrong item was shipped

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6. Shipping Fee Refund Amount

• The refundable shipping fee will be equal to the original shipping fee charged by Speededge Inc. at the time of purchase.